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Servicedesk Nighttrolls have created our own saas hosted servicedesk. We have seen many vendors like Zendesk and Servicenow which cost plenty of money for basic functionality. We have groups, products, SLA's on both customer, product and reports for it. Single signon. Email notification/parsing and that covers most needs we have seen. Initially it takes time/effort to set up a servicedesk and requires vendors help but after that its very easy to maintain. |
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